Thank you for choosing Antrika LLC for your software needs. We strive to provide exceptional service and value to our customers. Please review our cancellation and refund policy outlined below:
1. Cancellation Policy:
a. Subscription Plans: Customers can cancel their subscription plan at any time by accessing their account settings on our platform or by contacting our customer support team directly.
b. Termination: Upon cancellation, access to the SAAS platform will be terminated at the end of the current billing cycle. Customers will not be charged for subsequent billing periods.
c. Data Retrieval: It is the responsibility of the customer to retrieve any data or information stored on our platform before the cancellation of their subscription. Antrika LLC will not be liable for any loss of data following the cancellation.
2. Refund Policy:
a. Refund Eligibility: Refunds will be issued in accordance with the terms outlined below:
Monthly Plans: Customers on monthly subscription plans are eligible for a full refund if cancellation occurs within the first 7 days of subscription activation.
Annual Plans: Customers on annual subscription plans are eligible for a prorated refund if cancellation occurs within the first 30 days of subscription activation. After 30 days, refunds will not be issued for annual plans.
b. Refund Process: Refund requests must be submitted in writing to our customer support team. Refunds will be processed using the original method of payment within 7-10 business days following the approval of the refund request.
c. Non-Refundable Fees: Please note that setup fees, customization fees, and any other one-time charges are non-refundable.
3. Exceptional Circumstances:
a. Service Disruption: In the event of prolonged service disruption or failure to deliver essential features as outlined in our service level agreement (SLA), customers may be eligible for a refund or credit at the discretion of Antrika LLC management.
b. Policy Changes: Antrika LLC reserves the right to update or modify this cancellation and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
4. Contact Us:
If you have any questions or concerns regarding our cancellation and refund policy, please contact our customer support team at care@antrika.com.
By using our services, you agree to abide by the terms and conditions outlined in this cancellation and refund policy.
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